FAQs

1. WHERE DOES KALINA BRIDAL BOUTIQUE DELIVER?

We currently deliver online orders within the United Kingdom only.

2. HOW MUCH DOES SHIPPING COST?

Standard UK delivery costs £9.99 per order.

3. HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Our estimated delivery timeframe is:

Processing Time: 1–3 business days
Transit Time: 4–7 business days 
Estimated Total: 5–10 business days 

4. WILL I RECEIVE TRACKING INFORMATION?

Yes. Tracking details will be sent to your email after your order has been dispatched.

5. HOW DO I CHOOSE THE RIGHT SIZE?

Please compare your bust, waist, hips and hollow-to-floor measurements with our Bridal Size Chart before ordering. Bridal sizing may differ from everyday clothing sizes.

6. CAN I CHANGE MY SIZE OR COLOUR AFTER ORDERING?

Contact us as soon as possible. Changes cannot be guaranteed once order preparation has started.

7. WHAT IS YOUR RETURN PERIOD?

Eligible products may be returned within 30 calendar days of delivery.

8. WHAT CONDITION MUST A RETURNED DRESS BE IN?

The dress must be unworn beyond a careful indoor fitting, unwashed, unaltered and returned with its original tags, accessories and removable pieces.

9. HOW DO I REQUEST A RETURN?

Email support@kalinabridalboutique.com with your name, order number, product details and reason for return. After approval, we will email your prepaid return label.

10. HOW LONG DOES A REFUND TAKE?

Approved refunds are processed within 10 calendar days after the returned product is received and reviewed.

11. HOW WILL I RECEIVE MY REFUND?

Refunds are issued to the original payment method used for the order.

12. DO YOU OFFER EXCHANGES?

Direct exchanges are not guaranteed. The normal process is to return the eligible item for a refund and place a new order for the preferred size, colour or style.

13. WHAT SHOULD I DO IF MY ORDER ARRIVES DAMAGED OR INCORRECT?

Contact us promptly and include photographs of the product, labels, packaging and affected area. We will review the issue and arrange an appropriate solution.

14. CAN I RETURN A DRESS AFTER IT HAS BEEN ALTERED?

Altered, tailored, washed or professionally cleaned dresses cannot normally be returned as change-of-mind items. This does not affect your rights where a product was faulty when delivered.

15. ARE COLOURS EXACTLY THE SAME AS THEY APPEAR ONLINE?

We aim to display colours accurately, but slight differences may occur because of lighting, fabric texture and screen settings.

16. CAN I VISIT THE BOUTIQUE?

Please contact us before visiting to confirm available customer services and opening arrangements.

17. HOW CAN I CONTACT KALINA BRIDAL BOUTIQUE?

Email: support@kalinabridalboutique.com

Phone: +44 20 3802 3661

Address: 8 Chapel Market, London N1 9EZ, United Kingdom

18. WHAT ARE YOUR BUSINESS HOURS?

Monday–Saturday: 10:00 AM–5:00 PM
Sunday: Closed