Shipping policy
Last Updated: 18 July 2026
Kalina Bridal Boutique delivers wedding dresses throughout the United Kingdom. This policy explains how our dresses are prepared, our delivery charges and the estimated time required to receive an order.
Shipping Locations
This shipping policy applies to orders shipped within the United Kingdom only.
Shipping Cost
Flat £9.99 Shipping Cost For Uk Delivery
Handling Time
All orders are processed and dispatched within 1–3 business days from the date of purchase.
Transit Time
Once your order has been shipped, delivery typically takes 4–7 business days, depending on your location.
Cut-Off Time
Orders placed before 3:00 PM (GMT) will begin processing on the same business day. Orders placed after this time will be processed on the next working day.
Our Delivery Partner
We partner with Royal Mail to provide reliable and secure delivery across the United Kingdom.
Delivery Confirmation & Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking number. Tracking information may take up to 24 hours to become active.
Item Not Received
If you have not received your order within the expected timeframe, please contact us by email. We will investigate the matter with our shipping department and delivery partner and provide you with an update as soon as possible.
Undelivered Packages
If a parcel is returned to us due to non-collection, refusal, or an incorrect address provided at checkout, additional shipping and handling charges may apply for re-delivery.
Please note that parcels may be held for a limited storage period by the delivery provider before being returned to us.
Lost Parcel Procedure
If your parcel appears to be lost in transit, please contact us within 7 days of the expected delivery date. We will open an investigation with Royal Mail.
Investigations may take several working days to complete. If the parcel is confirmed as lost, we will offer either:
- A replacement (subject to stock availability); or
- A full refund
in accordance with UK consumer law.
Liability Disclaimer for Delays Outside Our Control
While we aim to deliver all orders within the stated timeframes, delays may occasionally occur due to circumstances beyond our reasonable control. These may include, but are not limited to:
- Severe weather conditions
- Industrial action
- Transportation disruptions
- Customs or security delays
- High seasonal demand
In such circumstances, we will make every reasonable effort to keep you informed. Your statutory rights under UK consumer law remain unaffected.
Delivery Delays
If a significant delay occurs, we will contact you as soon as possible. Where applicable, you may have the right to cancel your order in accordance with UK consumer legislation.
Changes to Delivery Address
If you need to amend your shipping address after placing your order, please contact us as soon as possible. Please note that address changes may not be possible once the order has been dispatched.
Incorrect Address
If your order is returned to us due to an incorrect or incomplete address provided at checkout, you may be responsible for any additional shipping costs required for re-delivery.
Order changes
In case you wish to modify your order, call us within 2 hours of your order. It is impossible to change it after 2 hours.
23. Contact Information
Shop Name: Kalina Bridal Boutique
Email: support@kalinabridalboutique.com
Phone: +44 20 3802 3661
Address: 8 Chapel Market, London N1 9EZ, United Kingdom
Business Hours: Monday–Saturday: 10:00 AM–5:00 PM | Sunday: Closed