Shipping policy
Last Updated: 31 July 2026
Kalina Bridal Boutique delivers wedding dresses to customers across the United Kingdom. This Shipping Policy explains where we deliver, our delivery charges, processing times, estimated delivery times, tracking arrangements and what happens if a parcel is delayed, lost or returned.
1. Shipping Locations
We currently deliver to addresses within the United Kingdom only.
We do not currently offer international shipping.
2. Shipping Cost
A flat shipping fee of £9.99 applies to all UK orders.
The applicable shipping charge will be displayed at checkout before payment is completed.
3. Order Processing Time
Orders are normally processed and prepared for dispatch within 1–3 business days after payment has been successfully received.
Business days are Monday to Saturday
4. Order Cut-Off Time
Orders placed before 1:00 PM (GMT+00:00) Greenwich Mean Time (London) on a business day may begin processing on the same business day.
Orders placed after 1:00 PM (GMT+00:00) Greenwich Mean Time (London) will begin processing on the next business day.
The cut-off time does not guarantee same-day dispatch.
5. Estimated Delivery Time
After dispatch, delivery normally takes 4–7 business days, depending on the destination and any delays affecting the delivery network.
The total estimated delivery time is therefore approximately 5–10 business days, including processing and transit time.
Delivery dates are estimates and are not guaranteed unless expressly confirmed in writing.
6. Delivery Partner
We normally use Royal Mail or another suitable UK delivery provider to deliver orders securely.
The delivery provider may vary depending on the parcel size, destination, service availability or operational requirements.
7. Dispatch Confirmation and Tracking
Once your order has been dispatched, we will send a confirmation email to the email address provided at checkout.
Where tracking is available, the email will include your tracking number or tracking link.
Tracking information may take up to 24 hours after dispatch to become active.
8. Delivery Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
Please carefully check the following information before placing your order:
- Recipient name
- House or building number
- Street name
- Town or city
- Postcode
- Contact number
Kalina Bridal Boutique is not responsible for delays or failed deliveries caused by incomplete or incorrect information supplied by the customer.
9. Changing a Delivery Address
To request a delivery-address change, please contact us as soon as possible after placing your order.
We may be able to update the address if the order has not entered processing or been dispatched.
Once an order has been dispatched, we cannot guarantee that the delivery address can be changed.
10. Order Changes and Cancellations
Requests to change or cancel an order should be made within 24 hours of placing the order.
After this period, the order may already have entered processing and changes or cancellations may no longer be possible.
Submitting a request does not guarantee that the order can be changed or cancelled.
11. Delivery Attempts and Uncollected Parcels
The delivery provider may leave delivery instructions, make another delivery attempt or hold the parcel at a collection point if nobody is available to receive it.
Customers are responsible for monitoring tracking updates and collecting parcels within the time allowed by the delivery provider.
If a parcel is returned to us because it was:
- Not collected
- Refused by the recipient
- Sent to an incorrect or incomplete address
- Undeliverable due to information provided at checkout
we will contact the customer after receiving the returned parcel.
Additional shipping charges may apply if the customer requests re-delivery.
12. Delayed Orders
Delivery delays may occasionally occur because of circumstances outside our reasonable control, including:
- Severe weather
- Industrial action
- Transportation disruption
- Carrier delays
- Security checks
- High seasonal demand
- Public holidays
- Other operational disruptions
Where possible, we will provide an update if we become aware of a significant delay.
Your statutory rights under UK consumer law remain unaffected.
13. Order Not Received
Please check the tracking information and confirm that the delivery address entered at checkout was correct before contacting us.
If your order has not arrived within the estimated delivery period, contact us at:
Please include your name and order number so that we can investigate the delivery status.
14. Lost Parcels
If tracking indicates that a parcel may be lost, please contact us within 7 calendar days after the estimated delivery date.
We will open an investigation with the delivery provider.
Carrier investigations may take several business days to complete.
If the parcel is officially confirmed as lost, we will offer one of the following:
- A replacement, subject to product availability; or
- A refund to the original payment method
We will not issue a replacement or refund while a carrier investigation remains open unless required by applicable law.
15. Damaged Parcels
If your parcel arrives visibly damaged, please photograph the external packaging before opening it where reasonably possible.
Contact us promptly and provide:
- Your order number
- Photographs of the packaging
- Photographs of the damaged item
- A description of the issue
Damaged-item claims will be handled in accordance with our Return and Refund Policy and applicable UK consumer law.
16. Risk and Ownership
Responsibility for the products passes to you when the goods are delivered to you or to a person identified by you to receive them.
Ownership of the goods passes to you once full payment has been received.
Nothing in this policy limits your statutory consumer rights.
17. Contact Information
Shop Name: Kalina Bridal Boutique
Email: info@kalinabridalboutique.com
Phone: +44 20 3802 3661
Address: 8 Chapel Market, London N1 9EZ, United Kingdom
Business Hours: Mon–Fri: 10 AM–5 PM | Sat: 11 AM–4 PM
Sun: Closed